Amazon Account Management Company Offering Full-Service Operational Support
Case Study: From Chaos to Control – How SpectrumBPO Turned Around an Overwhelmed Amazon Seller
In early 2024, a mid-sized home goods brand, “Haven Home Essentials,” hit a major growth wall on Amazon. Their in-house team was struggling with inconsistent sales, delayed FBA shipments, suspended listings, and poor advertising returns. While their products were top-notch, they lacked the operational expertise to run a high-performing Amazon storefront. That’s when they partnered with SpectrumBPO, an Amazon account management company offering full-service operational support, based in Richardson, Texas. Their FBA management service ensured that all inbound shipments met Amazon's compliance standards, reducing shipment delays and lost units.
The Challenge: Operational Overload and Listing Setbacks
Haven Home Essentials had been managing their Amazon account internally with limited resources. Their operations team juggled FBA shipping schedules, customer service, listings, ad campaigns, and restock alerts—all manually.
But as orders increased post-Q4, so did operational challenges.
Their top-selling items were regularly out of stock due to inaccurate demand forecasting.
Several listings were flagged due to Amazon’s changing compliance policies.
A lack of PPC strategy led to wasted ad spend and rising ACoS.
The brand was spending more time managing their store than scaling their product lines.
The founders knew they needed a partner who could provide comprehensive, hands-on support—not just consulting advice.
The Solution: SpectrumBPO’s Full-Service Amazon Account Management
SpectrumBPO, an established ecommerce service provider, stepped in with a fully integrated team of Amazon experts, ranging from FBA operations managers to SEO specialists, listing compliance analysts, and advertising strategists.
Upon auditing the account, the SpectrumBPO team designed a phased optimization plan:
Phase 1 – Inventory & Fulfillment Optimization
The FBA team began with a full overhaul of inventory forecasting. They built a data-driven replenishment model that considered past trends, seasonal fluctuations, and competition. The result? Stockouts dropped by 80% in the first 60 days.
They also identified issues with stranded inventory and long-term storage fees, cutting fulfillment costs by 25%.
Phase 2 – Listing and Catalog Cleanup
SpectrumBPO’s catalog experts fixed all flagged ASINs, updated bullet points to meet A9 standards, and restructured parent-child variations for better product visibility.They also created fresh A+ Content and optimized images for mobile conversions—leading to a 33% increase in organic sessions.
Phase 3 – Ad Strategy and Brand Growth
Their PPC specialists restructured campaigns, paused underperforming keywords, and introduced branded search ads to protect against competitor poaching. Within 45 days, ACoS dropped from 39% to 21%, and conversions rose steadily.
To future-proof the account, SpectrumBPO also set up proactive alerting systems for hijackers, listing suppressions, and customer complaint spikes—ensuring the account stayed compliant and secure.
The Result: Sustainable Growth With a Trusted Partner
Within 90 days of onboarding SpectrumBPO:
Sales increased by 54% quarter-over-quarter
ACoS dropped by 18%
Listing health improved, with zero compliance flags
The internal team at Haven Home could now focus on product innovation rather than backend chaos
Why SpectrumBPO Stood Out
Unlike other agencies offering templated solutions, SpectrumBPO delivered operational ownership. With over 400+ in-house Amazon experts, they don’t just advise—they execute. Their end-to-end support spans every stage of the Amazon selling cycle, making them an ideal partner for sellers looking to scale without sacrificing control.
If you're a growing brand looking to break past operational roadblocks, SpectrumBPO’s full-service Amazon account management is the competitive advantage you need.
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